Refund & Return Policy

This Refund & Return Policy explains how returns, refunds, and replacements are handled on Go Dokan.

Go Dokan is a multi-vendor platform, meaning products are sold by independent vendors. However, we ensure a fair and transparent process for buyers.

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📦 Return Eligibility

You may request a return if:

• The product is damaged or defective
• The product is incorrect or not as described
• The product is missing parts or accessories
• The wrong item was delivered

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⏳ Return Timeframe

• Return requests must be initiated within 7 days of delivery
• Some products may have different return windows depending on the vendor

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🚫 Non-Returnable Items

The following items may not be eligible for return:

• Perishable goods
• Personal care items (if opened)
• Customized or made-to-order products
• Digital/downloadable products
• Items marked as non-returnable

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🔁 Replacement Policy

You may request a replacement if:

• The product is defective
• The wrong item was delivered

Replacement is subject to:

• Availability of stock
• Vendor approval

If replacement is not possible, a refund will be issued.

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💰 Refund Policy

Refunds are processed when:

• A return request is approved
• A replacement is not available
• The order is canceled before shipment

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💳 Refund Method

Refunds will be issued via:

• Original payment method, or
• Store credit (if applicable)

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⏱️ Refund Timeline

• Refund processing: 3–7 business days after approval
• Bank/payment provider may take additional time

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🚚 Return Process

1. Go to your orders section
2. Select the item you want to return
3. Submit a return request with reason
4. Upload proof (images/videos if required)
5. Wait for approval
6. Ship the product (if instructed)

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⚠️ Important Notes

• Items must be returned in original condition and packaging
• Vendors may reject returns if conditions are not met
• Shipping fees may be non-refundable in some cases

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❌ Cancellation Policy

Orders can be canceled:

• Before shipment → Full refund
• After shipment → Must follow return process

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🧾 Vendor Responsibility

Vendors are responsible for:

• Accurate product descriptions
• Quality of products
• Handling returns and refunds fairly

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🛡️ Buyer Protection

Go Dokan provides buyer protection to ensure:

• Fair dispute resolution
• Refunds in case of valid claims
• Protection against fraudulent sellers

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⚖️ Disputes

If you are not satisfied with the resolution:

• You may raise a dispute through Go Dokan support
• Our team will review and make a final decision

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📞 Need Help?

If you have any questions:

• Contact Go Dokan support
• Visit the help center

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🔄 Policy Updates

Go Dokan reserves the right to update this policy at any time. Changes will be reflected on this page.