Terms and Conditions
Go Dokan Private Limited
Please read these Terms and Conditions carefully before using GoDokan.com (the “Platform”).
This electronic record is generated by a computer system and does not require any physical or digital signatures.
1. Introduction
Welcome to GoDokan.com, operated by Go Dokan Private Limited (“we”, “us”, or “GoDokan”).
GoDokan is a multi-vendor e-commerce platform that connects buyers and sellers. These Terms and Conditions govern your access and use of the Platform, including all services, tools, mobile applications, and related domains.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
We reserve the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of the updated Terms.
2. Conditions of Use
A. User Account
- You may need to create an account to access certain services.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate and updated information at all times.
- We reserve the right to suspend or terminate accounts without prior notice if misuse is detected.
B. Privacy
Your use of the Platform is also governed by our Privacy Policy. By using GoDokan, you consent to the collection and use of your data as described therein.
C. Platform Role
GoDokan is a facilitator platform:
- We connect buyers and sellers.
- We do not own, control, or guarantee products listed by sellers.
- The contract of sale is strictly between the buyer and the seller.
- Payment processing may involve third-party providers.
D. Availability
We aim to ensure uninterrupted service but do not guarantee continuous availability. Access may be temporarily restricted due to maintenance or technical issues.
E. Eligibility
- You must be at least 18 years old or use the Platform under parental/guardian supervision.
- Businesses must have authority to enter binding agreements.
F. License to Use
We grant you a limited, non-exclusive, non-transferable license to use the Platform for personal or business use as intended.
You may not:
- Copy, resell, or exploit platform content
- Use bots, scraping tools, or automated systems
- Use the platform for illegal purposes
G. User Conduct
You agree not to:
- Engage in fraud or illegal activities
- Upload harmful, abusive, or misleading content
- Interfere with platform operations
- Impersonate others
Violation may result in account termination and legal action.
H. User Submissions
Any content (reviews, comments, suggestions) submitted:
- Becomes property of GoDokan
- May be used for marketing or improvement purposes
- Must not violate laws or rights of others
I. Intellectual Property
All platform content, logos, design, and software are owned by Go Dokan Private Limited or its licensors.
Unauthorized use is strictly prohibited.
J. Disclaimer
- GoDokan does not guarantee product quality, accuracy, or availability.
- Sellers are solely responsible for product listings and fulfillment.
- Use of the platform is at your own risk.
K. Limitation of Liability
We are not liable for:
- Seller actions or product defects
- Payment failures or third-party services
- Indirect losses (profit, data, etc.)
L. Indemnity
You agree to indemnify GoDokan against any claims, damages, or losses arising from your misuse of the Platform or violation of these Terms.
M. Third-Party Services
We may integrate third-party services (payment gateways, logistics, etc.).
We are not responsible for their actions or policies.
N. Communication
By using the Platform, you consent to receive communications via:
- SMS
- Phone calls
- Platform notifications
O. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use implies acceptance.
P. Termination
We may suspend or terminate your access:
- For violations of these Terms
- For security reasons
- At our discretion
3. Conditions of Sale
A. Contract of Sale
- Orders placed are offers to purchase from sellers.
- The contract is formed when the seller dispatches the product.
- GoDokan is not a party to the contract.
B. Pricing & Availability
- Prices are listed by sellers and may change without notice.
- Errors in pricing may lead to order cancellation.
- Availability is not guaranteed.
C. Order Cancellation
- Sellers may cancel orders before dispatch.
- Buyers may cancel orders before shipment.
- Refunds will follow platform policies.
D. Payments
- Payments are processed via third-party providers.
- We do not store sensitive payment data (unless explicitly stated).
E. Returns & Refunds
Returns and refunds are governed by our Return Policy.
F. Taxes
All applicable taxes are borne by the buyer as per Nepal laws.
G. Prohibited Activities
Users must not:
- Engage in off-platform transactions
- Abuse discounts or promotions
- Provide false shipping or identity information
4. Events Beyond Control
We are not responsible for delays due to:
- Natural disasters
- Government actions
- Technical failures
- Third-party disruptions
5. Governing Law
These Terms are governed by the laws of Nepal.
Any disputes shall fall under the jurisdiction of Kathmandu courts.
6. Contact Us
For queries, contact us at:
📧 support@godokan.com